Troubleshooting partial fill error 30-01
Possible cause one: Not enough sample has been applied to the test strip porch. The sample for testing should completely fill the test strip's semi-circular white notch.
Possible cause two: The sample is spritzy and requires a degas step first. CO₂ bubbles can displace sample on the strip.
Possible cause three: The strips in use have been compromised. Please trial a different lot #.
Note: If you receive a 30-01 error, do NOT apply additional sample to the test strip after the test has begun. This will not solve the issue.
If the error persists, contact your Supplier with a detailed description of the problem. Include Device Serial Number and Software Number details.