To open a Sentia Support Ticket, please provide the following details:
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Feedback Summary Consider: -> When does the error occur? -> How frequently does the error occur? -> Does it only occur with one particular test? -> What have you done so far to resolve the issue? |
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| Error Type (if applicable) | |
| Device Serial Number | |
| Software Version | |
| Assay Type (if applicable) | |
| Strip Batch/Lot Number (if applicable) | |
| Buffer Batch/Lot Number (if applicable) | |
| Wine type (if applicable) | |
| Video or photo evidence of the issue (if applicable) |