How to troubleshoot a strip removal freeze error for glucose when running the total residual sugars test (software version 2.2.0.460)
1. Re-insert the removed strip and eject again. This may clear the issue.
2. If step 1 does not resolve the issue, perform a hard shutdown.
3. Alternative option: do not use the total residual sugars pathway at all when using software version 2.2.0.460, but instead run separate glucose and fructose tests. This issue does not affect the individual glucose and fructose tests.
Note: this strip issue has now been resolved and will not appear in the next software release.