Troubleshooting a frozen screen
- Try to conduct a hard shutdown.
- If the hard shut down is successful, plug the device into charge, turn it on again and proceed to step 6.
- If the device is unable to shut down in step one, leave the device turned on and allow the battery to drain.
- Once the device is flat and turned off, connect to charge for two hours.
- Turn the device on again.
- Connect to Wi-Fi for 20 minutes and check if a software update is available.
- If the error persists contact your Supplier, ensuring that it is noted what the Sentia screen is showing before the device freezes, the serial number and software version if known.
Note: If the Sentia meter gets stuck specifically on an error or warning screen, try removing the device's end cap. This can fix the issue by forcing the meter to push through a new error message (70-20). Firmly re-install the end cap once the desired 70-20 error is triggered.
